FAQs

Here is a list of some of our most frequently asked questions.  If you have a question that you don't see listed please reach out at (217)-678-2311 or stop in to your local branch today. 

 

You can reset your password by clicking "Forgot Password" on the login screen in either the Online or Mobile platform. follow the prompts to verify your identity and create a new password.  We suggest making sure that your new password is unique and satisfies current security standards. 

 

Please call us immediately at (217)-678-2311  or lock your card through your online banking profile. You can also visit your nearest branch for assistance. 

 

You'll need a valid photo ID 9like a driver's license), your social security number, and a minimum opening deposit, depending on the account type. 

 

Use our mobile banking app to access Mobile Deposit. Simply take a photo of the front and back of the check and follow the on-screen instructions.

 

Contact us right away at (217)-678-2311 or visit your nearest branch. You can also temporarily freeze your debit card through the online banking platform while we investigate.